Help/What's new/Marketing: automations and campaigns
What's new

Marketing: automations and campaigns

A new Marketing page for owners. Automations email a client when something happens, campaigns are one-off emails built from photos, text and buttons, and an email log shows everything Inchair has sent for you.

Shipped 28 September 2026·1 min read

There's a new Marketing item in the menu, for owners. It's three things in one place.

  • Automations email a client by themselves when something happens: two weeks after a visit with nothing booked, a week before a birthday, after a first appointment. Eleven recipes to start from, or build your own from steps. How automations work.
  • Campaigns are the emails you decide to send: pick who gets it, build it from blocks, and send it now or schedule it. Sending a campaign.
  • Emails lists every email Inchair has sent for your salon, from booking confirmations to campaigns, with a preview of each.

Only clients opted in to marketing email get any of it (guests are, by default), and every marketing email can be unsubscribed from in a click. Who gets your marketing emails.

Not yet

Texts. A text step can be put in an automation but not switched on, because marketing texts need their own permission from each client.

Marketing: automations and campaigns — Inchair Help