Getting help
What to send us so the first reply is the useful one.
Email hello@inchair.app. A person reads it.
Include these four things
- Your salon name, so we can find your account without a round trip.
- What you were trying to do — the actual goal, not just the screen you were on.
- What happened instead, in the words the screen used if there was an error.
- When it happened, roughly. Time of day is enough.
A screenshot beats a description of a screenshot. If it involves one client or one appointment, name it — it's much faster than us guessing which.
Things we can't do from here
Worth knowing before you write, because these come up most:
- Respond to a card dispute for you. You answer it from your wallet, and the deadline is Stripe's.
- Change the bank account your payouts go to. Stripe checks that it's really you, so the change is yours — from your wallet, under Payout settings.
If you're mid-service
If a payment won't go through with a client in front of you, take it another way and fix the record afterwards — cash or a terminal both log against the ticket. Don't keep a client waiting on a support reply.