Setting up reminders
Up to three email reminders per appointment, at the times you choose.
Reminders are set once for your business under Settings › [Reminders](/settings/reminders), not per appointment. You choose how far ahead of the appointment each one goes.
When they go
You can set up to three reminder times, each picked from a list between a week and an hour before the appointment. A week ahead, the day before and a couple of hours before is a common shape.
Reminders go by email to every client with an email address on file, unless they've turned them off from their account or from the link to their appointment. Only confirmed appointments get them.
Reminders go by email. The text option on the Reminders page can't be turned on.
One reminder, once
Each reminder goes once per appointment. If an appointment moves, the reminders that haven't gone yet follow it to the new time, and one that already went isn't sent again.
What the client can do from it
Every reminder links to the client's appointment, where they can change or cancel it within your rules, or send you a message. A reply to the reminder email itself doesn't reach you.